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FAQ

ORDER

What’s in the premium and subscription boxes?

Each MABY Box contains 6 to 8 high quality, regular size products, half of which are for mom and half for kids. Each season, our team chooses a selection of mostly Canadian, eco-responsible, fair trade and women owned brands to be discovered in the comfort of your home. The products are selected through six main categories: beauty and well-being for women, hygiene and well-being for children, women’s and children’s fashion, healthy snacks and treats, education and entertainment, home and technology.

What’s in the discovery box?

Each discovery Box contains 4 to 5 high-quality full-size products, half of which are for moms and half for kids. The selection criteria and product categories are the same as in the original edition.

When is the deadline to subscribe and receive the current season’s box?

The deadline to subscribe and purchase the season’s box is indicated on the home page of our website. All subscriptions received after this date will be processed for the following season.

You can also refer to the table under the question “When will my MABY box be billed and delivered if I have a subscription? ” to make sure you subscribe to the season of your choice before the billing date of existing members.

I did not receive the same products as others. Is this normal?

The products selected for a given season for moms are generally the same. Products for children may vary according to their age group (0-2 years old or 2-5 years old) to better suit their needs. It is possible to find different products for moms or for the children when we decide to support small companies that cannot always provide us with the exact number of products for all our members. However, we assure you that the value of all the boxes will always remain the same.

When will be the billing and delivery of my MABY box if I have a subscription?

Your first purchase of a seasonal, half-year or annual subscription to the MABY box will be billed at the same time as your registration.

The table below shows you the billing date for the automatic renewal of your seasonal subscription if you do not cancel it before the next billing date.

Your half-year or annual subscription also renews automatically on the billing date of the next season following the reception of the last box of your subscription plan, if you do not cancel it before the next billing date.

Ex: You bought your first season pass on January 5th. You will, therefore, receive your Spring box in the 4th week of March. Your subscription will automatically renew on June 15th for the Summer season, if you do not cancel your subscription by June 14th.

If, on the other hand, you opt for an annual subscription on January 5th, you will receive your four boxes according to the delivery periods indicated in the table below and your annual subscription will automatically renew on March 15th of the following year if you do not cancel it by March 14th.

Billing and Delivery Schedule

Season Billing Delivery
Spring March 15th 4th week of March
Summer June 15th 4th week of June
Fall September 15th 4th week of September
Winter December 5th 2nd and 3rd week of December (Before Christmas!)

When will my gift box (discovery box, premium box or birth box) be delivered?

MABY gift boxes are delivered all over Canada via Canada Post. Subsequent to the receipt of payment confirmation, orders are processed within a maximum period of 48 hours from Monday to Friday. Delivery time may vary between 1 to 13 business days, depending upon the destination and product availability.

I placed and paid for my order but forgot to apply my promo code. Can you apply it for me?

Unfortunately, we cannot apply coupon codes once the payment has been processed. If you are having trouble applying your promo code when you place your order, please write to us at info@mabybox.com before submitting the transaction so that we can help you.

I still haven’t received my MABY Box. What do I need to do?

First of all, please refer to our billing and delivery table under the question “When will my MABY box be billed and delivered if I have a subscription? “to check if we are still on schedule. If this is not the case, please contact us at info@mabybox.com and we will be happy to assist you.

Can I subscribe and receive only one box?

You can purchase a seasonal subscription of the MABY box and cancel your subscription after you get the first box if you wish.

However, you cannot cancel your subscription between seasons when you choose the half-year or annual subscription. You will be able to do so after you have received all the boxes included in your subscription.

DELIVERY

I got the shipping address wrong. What happens to my box?

When a box is returned due to an incorrect shipping address, Canada Post charges us again the full price which can go up to $20 for the return of the box to our warehouse. If you wish to ship it back to you, we will be forced to charge you the full shipping cost to return it to you.

How can I change the shipping address on my order?

Our system allows you to manage your subscription yourself, but for address changes please contact us at info@mabybox.com so that we can ensure that the change has been made. Our system requires you to change the address in several places. Let us help you!

What is MABY’s return policy?

We do not accept returned boxes. If a box is returned to us, we will have to charge you for the shipping costs for the round trip. If there is a problem with your order, please contact us at info@mabybox.com.

My box was returned to you. How can I get it back?

Contact us at info@mabybox.com to discuss this. If your box has been returned to us because you did not pick it up at the post office or because it was refused upon delivery, you will have to pay the associated shipping charges to have it re-delivered.

PRODUCTS

My child and/or I have allergies or intolerance, is it possible to indicate this information when registering for the MABY box to avoid certain ingredients/products?

Our boxes include a variety of high-quality products that generally fall into the following categories: gluten-free, organic, GMO-free, vegan, animal cruelty-free, preservative-free, environmentally friendly or fair trade. Unfortunately, at this time, we are not able to customize the boxes to ensure that no product can cause any of your allergies or intolerances.

We suggest that you offer the products you think are at risk when you receive your MABY box to people you love in your entourage, should the situation ever arise. We are sure that the person you spoil with one of our premium products will be very happy to receive it.

If you have any further questions, please do not hesitate to contact us via the contact form or at info@mabybox.com.

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FREE SHIPPING with any order of 75$ or more. Conditions apply

FREE SHIPPING with any order of 75$ or more. Conditions apply