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FAQ

ORDER

What does the birth box contain?

MABY offers 3 birth boxes.
The birth box contains 6 products, half for mum and the other for baby.
The premium birth box contains 8 products, half for mum and the other for baby.
Finally, the birth box for three includes dad! It contains 8 products, half for parents and the other for babies.
Our team selects high quality products from brands that are mostly local, eco-responsible, fair trade and founded by women 

What does the mystery discovery box contain?

Each Mystery Discovery Box contains 4 to 5 high-quality regular-size mystery products, half of which are for mom and half for kids. The selection criteria and product categories are the same as for the premium box or subscriptions. 

I didn’t get the same products as the others. Is this normal?

The products selected for moms are generally the same. Products for children may vary according to their age group (0-2 years, 2-5 years, 5-8 years, and 8-11 years) to better suit their needs. It is possible to find different products for moms or in the same age group of children when we decide to support small companies that cannot always provide us with the exact number of products for all our members. However, we assure you that the real value of all the boxes will always remain 120$ and more and that you will always have 6 to 8 products.

When will my MABY box be invoiced and delivered?

MABY gift boxes are delivered across Canada via Canada Post. Following receipt of payment confirmation, orders are processed within a maximum of 48 hours from Monday to Friday. The delivery time can vary from 1 to 13 working days, depending on the destination and the availability of the products.

I placed and paid for my order but forgot to apply my promo code. Can you apply it for me?

Unfortunately, we cannot apply promo codes once the payment has been processed. If you are having trouble applying your coupon code when you place your order, please write to us at info@mabybox.com before submitting the transaction so that we can help you.

I still haven’t received my MABY box. What should I do?

Please contact us at info@mabybox.com and we will be happy to assist you.

DELIVERY

I got the shipping address wrong. What happens to my box?

When a box is returned due to an incorrect shipping address, Canada Post charges us again the full price which can go up to $15 for the return of the box to our warehouse. If you wish to ship it back to you, we will be forced to charge you the full shipping cost to return it to you.

How can I change the shipping address on my order?

Our system allows you to manage your subscription yourself, but for address changes please contact us at info@mabybox.com so that we can ensure that the change has been made. Our system requires you to change the address in several places. Let us help you!

What is MABY’s return policy?

We do not accept returned boxes. If a box is returned to us, we will have to charge you for the shipping costs for the round trip. If there is a problem with your order, please contact us at info@mabybox.com.

My box was returned to you. How can I get it back?

Contact us at info@mabybox.com to discuss this. If your box has been returned to us because you did not pick it up at the post office or because it was refused upon delivery, you will have to pay the associated shipping charges to have it re-delivered.

PRODUCTS

My child and / or I have allergies or intolerance, is it possible to provide this information when purchasing a MABY box to avoid certain ingredients / products?

Our boxes include a variety of high quality products that generally fall into the following categories: Gluten Free, Organic, GMO Free, Vegan, Animal Cruelty Free, Preservative Free, Environmentally Friendly or Fair Trade. Unfortunately, at this time, we are unable to customize the boxes to ensure that no product can cause any of your allergies or intolerances.

We suggest offering the products you think are unsafe when you receive your MABY box to loved ones around you, should the situation arise. We are sure that the person you spoil with one of our products will be very happy to receive it.

For any other questions, please do not hesitate to contact us by the contact form or at info@mabybox.com

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FREE SHIPPING with any order of 75$ or more. Conditions apply

FREE SHIPPING with any order of 75$ or more. Conditions apply